Ordering Repeat Prescriptions
From 1st March 2023 we will no longer be able to accept post-dated repeat medication requests.
Why are we doing this?
Unfortunately a large proportion of the medication requested using post-dated request slips remains uncollected. This involves extra work for our dispensary staff who have to identify the uncollected medication and process it in order to return it to our stock. Therefore in order to maintain our target of processing all medication requests within 3 working days, we have taken the decision to stop the use of post-dated request slips and will be asking you to order your medication another way.
How can I order my medication?
Use the NHS App
This is the quickest and easiest way for you to order the medication you need, and gets your request to the dispensary team promptly.
If you don't already have the NHS App please see here for information about how to install the app on a phone or tablet. You can also create an NHS login and get access to all the same options on a laptop or PC here
Phone the Surgery and Leave a Message
Phone the surgery on 01439 788215 and choose Option 2 to leave a message with your repeat medication request.
The dispensary team monitor the answering service throughout the day and will process your medication request.
Use the Slip in Your Prescription Bag
Tick the medication you need and hand the slip into the surgery reception or post it through the surgery letter box 4 full working days before you need your medication.
Please allow three full working days for prescriptions to be processed and remember to take weekends and Bank Holidays into account.
Dispensary Services
There is an on-site dispensary at Ampleforth Surgery, where patients can have their prescription dispensed. We aim to dispense acute prescriptions immediately from the on-site dispensary. If the item is not routinely stocked you will be advised when the prescription will be ready.
Prescription Delivery Service
We provide a delivery service, ideal for housebound patients. To use the service you need to arrange this with a dispenser at least three days before the delivery is due (except if on weekly deliveries), and you will need to be in to sign for the prescription.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, Advanced Nurse Practitioner or Practice Nurse at least once a year to review these regular medications.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.